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FAQ

WHAT is Coinstockx?

Coinstockx is a cryptocurrency marketplace that is based in Europe. Though it is European-based, Coinstockx allows traders from all over the world to trade cryptocurrencies on its platform safely. The platform has been established even before the exchanges of the first generation went online, and is more than capable of playing the role of a leaping bridge between the conventional financial and digital currency systems. We offer you, either as an individual or institutional client a safe and intuitive environment where you can conveniently trade your Bitcoin, Ethereum, Litecoin, Bitcoin Cash and XRP (Ripple), along with EUR and USD. Our customers are our priority at Coinstockx, and that is why our list of ever-growing customers is not stopping at 3 million traders worldwide.

HOW SAFE IS Coinstockx?

We are absolutely committed to keeping the personal data of our clients secure and safe. Thus, we have in place tested and proven state-of-the-art security systems. Our hot wallet is backed by the Multi-Sig technology, and it only houses a small amount of our crypto assets. For safety reasons, almost all our crypto assets are kept offline, in cold storage systems. It is, however, important to note that our safety guarantee does not cover assets stored in the computers of our clients.

WHO ARE THE BUYERS AND SELLERS OF DIGITAL CURRENCIES AT Coinstockx?

What we do at Coinstockx is to provide an enabling environment for our customers, both sellers and buyers, to trade cryptocurrencies. Thus, as a Coinstockx user, you sell to another Coinstockx user who buys. Our role here is the connecting and regulatory authority – we ensure that the deal goes at the agreed price. However, we are always careful not to interfere with the trading strategies of our users.

HOW DOES Coinstockx WORK?

We gather all cryptocurrency deposits on one side of the trade, while all traditional currency deposits, in EUR or USD, are gathered on the other. Then we make a reliable platform available for our customers to exchange these currencies from either side of the trade.

WHAT TYPES OF ACCOUNT EXISTS AT Coinstockx?

Before proceeding to trade on Coinstockx, it is compulsory that you verify your account. However, you either open a personal account or a corporate account (not available at this time). A personal account is for personal and non-commercial use only. A corporate account, on the other hand, is for business purposes and used by legal entities.

HOW DO I VERIFY MY PERSONAL ACCOUNT ON Coinstockx?

Since a personal account is for non-commercial and personal use only, all fund deposits made into such account or from such account must be made through a bank account that is registered with the name of the Coinstockx personal account owner. Follow the steps listed below to open your personal account: 1. Complete the account registration form here on our website. 2. This creates your account. Then choose ‘Personal account verification.” 3. Carefully fill the verification form and upload the documents requested. 4. Wait for your verification request to be approved. Once you secure approval, kindly submit the required information in the KYC form. It is important that you complete the form because it makes it easier and faster for us to process withdrawals and deposits. The waiting time for your verification approval request is not fixed. However, we do our best to process all requests as soon as possible. On the availability of your result, we will notify you with an email in that respect.

HOW DO I VERIFY MY CORPORATE ACCOUNT?

Not avail at this time. Corporate accounts are meant for only business purposes, and as such, only legal entities are permitted to operate one. Thus, if the trading capital belongs to your business, you should trade via a corporate account. Follow the following steps to open a Coinstockx corporate account: 1. Complete the account registration here on our website 2. This creates your account. Then choose ‘Corporate account verification.” 3. Carefully fill the verification form and upload the documents requested. Then wait for our team to process your request, and get back to you in the shortest time possible. It is permissible to have both corporate and personal accounts registered at Coinstockx, but they should be created separately. Please note that you cannot use a personal account for corporate purposes.

I GET AN ERROR MESSAGE WHEN I TRY TO SUBMIT MY VERIFICATION REQUEST (A 500 ERROR)

Retry the uploading process. A successfully submitted request is indicated by a change in the status section to the “PENDING” option. While submitting the uploaded documents, do not close or refresh the page, as this may interrupt the upload process. The permitted file formats for all documents to be uploaded is JPG, PNG or PDF, and they must not be larger than 5MB individually.

THE ERROR ISSUE PERSIST

Open a support ticket and attach the verification documents, then input your residential information in the “Settings” section of your Coinstockx account.

HOW DO I START TRADING?

After you have successfully verified your account, the next step is depositing funds into the account. These funds are what you will use in trading. To deposit funds, follow the steps listed below: Transfer funds through your chosen deposit method. · Choose your preferred market in the upper-left corner of your account. · Choose the type of order that you wish to initiate, then type in the amount of cryptocurrency you wish to buy, then place a buy order via our Sell/Buy page. Another alternative is to purchase these cryptocurrencies directly, (if available on the Coinstockx platform) via our credit card deposit option. For this option, we accept Visa or MasterCard credit/debit card.

INSTANT ORDER

By instant order, we mean a type of order that is executed immediately under the present market price, thus it is easier to use. The instant order option is suitable for traders who are interested in a very swift trade. If your amount is more than the available amount of the desired cryptocurrency at that moment and at that price, our trading engine will automatically reposition your order to the current order book offer each second.

LIMIT ORDER

With the limit order option, you can set a certain price at which you would like to trade your choice amount of cryptocurrency. To use the limit order, click here. For instance, if 1 BTC is currently selling at 10000 USD and you will only like to buy at the rate of 1 BTC for 8000 USD, all you need to do is lace a limit buy order at 8000 USD. Once the market price of 1 BTC reaches 8000 USD, an instant order is automatically activated, and your limit order is executed. However, if the current market price as at the time you set your limit order is lesser than your limit order asking price, your limit order will be executed immediately at even a lower price than you requested. Note: In situations of a volatile market, your limit order may not be executed entirely. If it is impossible to buy your desired amount of cryptocurrency at the set price, only a part of your order will be executed. For instance, if what you wish to buy originally was 100 BTC, but the market price only drops for a short time that just 70 BTC can be purchased under the conditions of your limit order.

MARKET ORDER

This type of order makes it possible for you to sell or buy at the best market price possible. If you use this order type, you can set the amount of the cryptocurrency you wish to trade. In some instances, you can open an order at an improved price, relative to instant order. Click here to place your market order.

STOP ORDER

The main purpose of this type of order is created to limit potential losses, in the event when the price suddenly drops or rise. When you initiate a stop order, you also input an exit/entry price point. Any time the price goes beyond the exit/entry point, your stop order is automatically transformed into an instant order and is immediately executed. Click here to place your stop order. For instance; the current market price for 1 BTC is 10000 USD. However, you want to block potential losses. Thus, you can decide to set a stop sell order at 9000 USD for 1 BTC. In any case, the price drops to 9000 USD for 1 BTC, your stop order becomes an instant order and is immediately executed. Thus your BTC will be sold. On the other hand, if as a trader in a short position, you had set up a stop buy order for 1 BTC at 11000, then the price keeps increasing until it reaches 12000 USD for 1 BTC. Such trade has made a profit.

SLIPPAGE NOTICE

Stop sell orders work by triggering an instant sell order as soon as the market price drops to lesser than the amount you set. However, you should note that stop orders do not fully guarantee that you will get your desired entry/exit points. Slippage is a possibility if, as a result of market volatility, an order at a set price becomes impossible to execute and close. When such happens, the stop order will execute the trade at the next best price.

TRAILING STOP ORDER

This is a form of stop order that offers more flexibility. In the trailing stop order, the market movement is monitored closely, and the trigger price of the stop order is changed according to changes in market price. For instance, if 1 BTC is currently trading at 10000 USD, and you are interested in selling at 1 BTC for 9000 USD, but you believe that the market will first rise before falling, you may go ahead to create a trailing stop order. Thus, the spread will be 1000 USD (i.e., the difference between the current price and the stop sell price). Consequently, if the price increases to 11000 USD for 1 BTC, your order will be automatically readjusted to 10000 USD for 1 BTC, thus keeping the spread intact. If the price falls, your stop order gets executed at 10000 USD for 1 BTC. The main purpose of trailing stop orders is to ensure that your profits are secured and the value of the order increases, all in the profitable direction. Offering), always withdraw to your Ethereum private wallet first.

CANCELING AN OPEN ORDER?

An open order can be canceled, all you need to do is go to ACCOUNT, then choose OPEN ORDERS in the left-hand side menu. Locate the order you want to be canceled and click CANCEL, next to the chosen order.

HOW IS A LIMIT ORDER DIFFERENT FROM A STOP ORDER?

For a limit order to be executed, the conditions must be met – i.e., you will either get just the price you set or something better. If there are insufficient cryptocurrency available on the market at the set price, part of the limit order will be executed at that time. A stop order executes immediately once the market reaches the set conditions, and will continue to be processed until it is complete, even if the conditions get worse before the close of the order. This is obtainable in a very volatile market, where it is impossible to finish up your entire order before a price change occurs.

WHAT IS BITCOIN?

The pioneer cryptocurrency is Bitcoin, and it is a deregulated cryptocurrency that is created using cryptographic methods. Bitcoin can be sent directly to anyone through their BTC address. No middleman is required whatsoever.

HOW DO I BUY BITCOIN?

· Create a free account at coinstockx.com · Credit your Coinstockx account with enough funds · Select your preferred trading pair and the amount you wish to spend. · Place an order by confirming the order and click BUY BTC.

WHAT IS EHTEREUM?

Ethereum offers a cryptocurrency named ETHER. Ether can be explained as the crypto-fuel of the Ethereum network. Ethereum is based on the blockchain technology, and it is used in running smart contracts. The blockchain technology makes it possible to move value, store registered data or debts, as well as provide a safe exchange of valuable information between its users, without bringing in a third party or counterparty risks. The chief aim of building Ethereum is the facilitation of the blockchain application development. Its initial proposal was sponsored by programmer Vitalik Buterin in 2013, and the funding was done in 2014 via a crowdfunding program. Click here to know more about Ethereum.

HOW DO I BUY ETHER?

• Create a free account at coinstockx.com • Credit your Coinstockx account with enough funds • Select your preferred trading pair and the amount you wish to spend. • Place an order by confirming the order and click BUY ETH.

Coinstockx ETHEREUM TRANSACTIONS

Every outgoing Ethereum transactions on the Coinstockx platform are generated from smart contracts. It is highly recommended that you contact the receiving or sending party before initiating an Ethereum transaction to or from your Coinstockx account. This is to ensure that they accept transfers initiated through the execution of a smart contract or internal transactions. Kindly avoid withdrawing directly to an ICO (Initial Coin Offering) address. If you do and you have cause to ever ask for a refund, your account will not be automatically credited. Always withdraw any ICO-related Ethereum into an Ethereum private wallet first.

WHAT IS LITECOIN?

Litecoin refers to a fully decentralized global payment network that is also an open source. It offers some similarities to Bitcoin, likewise some differences. The Litecoin Network aims to process a block every 2.5 minutes, instead of the 10 minutes time frame offered by Bitcoin. This makes confirmation of transactions faster. Litecoin was released in October 2011 by Charlie Lie.Click here to know more about Litecoin.

HOW DO I BUY LITECOIN?

· Create a free account at Coinstockx.com · Credit your Coinstockx account with enough funds · Select your preferred trading pair and the amount you wish to spend. · Place an order by confirming the order and click BUY LTC

WHAT IS BITCOIN CASH?

When the Bitcoin blockchain was “forked” in August 2017, Bitcoin cash emerged as a cryptocurrency. With Bitcoin Cash comes an increase in the size of blocks, giving room for more transactions to be processed.Click here to know more about Bitcoin Cash.

HOW DO I BUY BITCOIN CASH?

· Create a free account at Coinstockx.com · Credit your Coinstockx account with enough funds · Select your preferred trading pair and the amount you wish to spend. · Place an order by confirming the order and click BUY BCH.

WHAT IS XRP?

XRP is a Ripple Consensus Ledger indigenous digital asset and can serve different purposes. One of these is in helping banks and payment providers reduce costs while gaining access to new markets. Apart from this, it can be used as a medium of exchange or a store of value. However, specific use of XRP is found in its role as a bridge currency during the transaction between two distinct currency pairs. Coinstockx was one of the pioneering Ripple Gateways and the first partner in the Ripple’s successful incentive program. Click here to know more about Ripple.

HOW DO I BUY XRP?

· Create a free account at Coinstockx.com · Credit your Coinstockx account with enough funds · Select your preferred trading pair and the amount you wish to spend. · Place an order by confirming the order and click BUY XRP

WHAT IS THE RIPPLE NETWORK?

The Ripple network consensus ledger can be likened to the blockchain technology and is created to serve as a means of connection between distinct systems of payment. The Ripple Network aims to control the flow of money while making the transfer of different types of currency seamless.

RIPPLE NETWORK AND Coinstockx IOU SERVICE

The Ripple network works on the fundamentals of IOUs. Each time you transfer Bitcoins or USD between Coinstockx and Ripple, you are requesting Coinstockx/Ripple to provide you with an IOU, while you give them the real USD/BTC. Then you trade these IOUs on the Coinstockx platform. In the future, you or someone you have once traded with and has the IOUs can send them back to Coinstockx, and they will be exchanged for real BTC. For this to work, however, such “someone” must have a Coinstockx account. Ripple is a distributed network and thus does not depend on a single entity for the management of its transaction database. This means there is no need to wait on block confirmations. Hence, transactions are confirmed faster through the network.

WHAT IS A RIPPLE GATEWAY?

These are businesses that offer an entry point into the Ripple Network. Ripple Gateway makes it possible for customers to transfer funds, using the Ripple Network, either cryptocurrency or the common currency. Thus, the Ripple Gateway can be used for: · Depositing funds in exchange for Ripple IOUs, which are usually issued by the Ripple Gateway. · Transferring their IOUs to another Ripple (IOU) address. · Withdrawing funds through the redemption of the Ripple IOUs which were issued by the gateway.

I WANT TO DEPOSIT FUNDS TO MY Coinstockx ACCOUNT

There are three acceptable means of funding your Coinstockx Account; making a purchase via credit card, international wire transfer, and through SEPA. Check the FAQ entries listed below for more information on each deposit method: · I want to deposit via SEPA transfer · I want to deposit via International Wire Transfer · I want to buy cryptocurrency using my credit card

WHAT IS A SEPA TRANSFER?

SEPA – Single Euro Payments Area, is an initiative of the European Union, which aims to integrate the bank transfers denominated in Euro. 28 member states of the European Union and the European Free Trade Association states (Switzerland, Norway, Liechtenstein, and Iceland), Monaco and San Marino. A processing time of between one and three days is required for SEPA deposits to be credited to into your Coinstockx account (bank holidays and weekends are not inclusive). We do not charge for SEPA deposits on Coinstockx; however, withdrawals attract a fee of 0.90€ on Coinstockx.

I WANT TO DEPOSIT VIA SEPA TRANSFER

Follow the steps listed below to deposit using the SEPA transfer: • Login to your Coinstockx account • Proceed to DEPOSIT • Select EU BANK (SEPA) • Choose your preferred balance which you wish to be credited (EUR or USD), then type in the amount you want to send. • Select DEPOSIT • You will see our bank details on your screen – make a transfer through your bank. Ensure you type in your personal message number as a transfer reference. TRANSFER YOUR FUNDS VIA SEPA TO Coinstockx VIA SEPA. Kindly note that just opening a deposit on Coinstockx WILL IN NO WAY transfer your funds. For your funds to be transferred, you need to it yourself via a SEPA order at your bank. If you want to credit your USD balance, our bank will convert your EUR funds to the selected balance currency (USD). Our exchange rates are available for a check, just click the “” tab.

WHAT IS AN INTERNATIONAL WIRE TRANSFER?

This is a form of transfer deposit that is recommended for customers that are not in the European SEPA zone. A processing time of between two and five business days is required for International Wire transfer deposits to reach our bank account (bank holidays and weekends are not inclusive). You can deposit the following currencies using the International Wire Transfer – U.S. dollar, Euro, Australian dollar, Canadian dollar, British pound, Japanese yen, and Swiss franc. In each case, we will convert such funds into USD or EUR (depending on your choice) using the exchange rate of our bank. The least international deposit amount is 50 USD/EUR, and a deposit fee of 0.05% is incurred on our end (you cannot deposit less than 7.5 USD/EUR). You can only withdraw the U.S. dollar and the Euro.

I WANT TO DEPOSIT VIA INTERNATIONAL WIRE TRANSFER

• Login to your Coinstockx account • Proceed to DEPOSIT • Select INTERNATIONAL BANK • Choose your preferred balance which you wish to be credited (EUR or USD), then type in the amount you want to send. • Choose the currency you are sending (U.S. dollar, Euro, Australian dollar, Canadian dollar, British pound, Japanese yen, or Swiss franc.) • Select DEPOSIT • You will see our bank details on your screen – make a transfer through your bank. Ensure you type in your personal message number as a transfer reference. Kindly note that just opening a deposit on Coinstockx WILL IN NO WAY transfer your funds. For your funds to be transferred, you need to it yourself at your bank.

WHERE CAN I FIND Coinstockx’s BANK ACCOUNT INFORMATION?

Please note that you can only fund a fully activated account. If your account is still unverified, kindly submit your verification request here. Coinstockx’s bank account details will only be available to you on the successful submission of a deposit order on our DEPOSIT page. Please note that you can fund your Coinstockx account only by sending a deposit to the account stipulated with the details.

HOW LONG DO I HAVE TO WAIT BEFORE MY BANK DEPOSIT IS CONFIRMED?

A time frame of two to five days is required for an international bank wire transfer, while one to three business days is the time frame for SEPA transfer to reach your Coinstockx account. Please note that weekends are not inclusive. If you are transferring one of such currencies as AUD/CHF/CAD/GBP/YEN – or if you are transferring USD and wish to credit EUR balance and vice versa, the transferred funds shall be converted to USD or EUR (as applicable) using the Coinstockx’s exchange rates.

WHERE CAN I FIND MY DEPOSIT?

We are always committed to processing your deposit in the shortest possible time, once it gets to us at Coinstockx. For international bank wire transfer, the waiting time is two to five business days, while for SEPA transfer, the waiting time is one to three business days. If your transfer is taking longer than indicated, kindly check with your bank and see if the transfer was successful. Get a transfer receipt and send it to us via our support email: support@coinstockx.com. You can as well attach it to your support ticket, and you can rest assured that we will work on it immediately.

WHO PAYS THE DEPOSIT FEE?

No fees are charged for SEPA deposits. However, a 0.05% fee is charged for every International Wire transfer, and the least fee on our end is 7.50 USD/EUR.

I RECEIVED LESS THAN THE AMOUNT I TRANSFERRED, WHY?

Some banks use the services of intermediary banks in processing wire transfers. Such extra party involvement may cost additional charges, as the intermediary bank will remove the service fee from the transferred amount. When this happens, the amount you receive on your Coinstockx account will be less than what you sent. The fees charged by Coinstockx can always be found under the TRANSACTIONS section on your account. If you want to know more about intermediary bank charges, kindly check with your bank.

WHAT IS A THIRD-PARTY DEPOSIT?

These deposits originate from a bank account that has a different identity from that of the Coinstockx Account Owner. We do not allow third-party transfers here at Coinstockx; thus we request as a matter of compulsion that all transfers to your Coinstockx account are initiated directly from a bank account registered in your name. All deposits made from bank accounts with different identities from that of the Coinstockx account owner are automatically returned to the original bank account. Note that such returns may attract extra transaction charges.

I HAVE AN ACCOUNT AT AN EU BANK, BUT I WANT TO DEPOSIT USD VIA SEPA, IS THIS ALLOWED?

The EUR is the only acceptable denomination for all SEPA transfers. Thus, we will only receive SEPA transfers in EUR. If you request to add a SEPA deposit to your USD account balance, it will have to be converted first to USD, using the Coinstockx exchange rate.

CAN I LINK MY Coinstockx ACCOUNT WITH MY BANK ACCOUNT

Unfortunately, we do not provide this option. Follow the steps listed below to deposit your funds: • Send funds to your Coinstockx account through the DEPOSIT page. • Select your choice of deposit method from the options provided on the left-hand side menu, then go ahead to fill out the form. • Click DEPOSIT for our bank account details to be visible to you. Follow the following steps to withdraw your funds: • You may type in your bank account information here. However, note that this will autofill the form you will be asked to complete when you want to submit a request for withdrawal. Follow the following steps to deposit Bitcoin • If you want to deposit Bitcoin, you may click here or select DEPOSIT from the main menu. • Choose BITCOIN from the options provided on the left-hand side menu. • Your Bitcoin address will be displayed, and this is the address you used in making deposits into your Coinstockx account. Green BTC addresses are segwit addresses, and they are fully backward compatible with legacy addresses. You can ask for a new deposit address every 24 hours.

SEPA WITHDRAWALS

  • SEPA withdrawals are charged with a fixed 0.90€ fee once your funds are converted to EUR. In case the withdrawal is requested to be deducted from EUR balance, no currency conversion will take place.
  • Minimum amount for SEPA withdrawals is 10.00€.

INTERNATIONAL WITHDRAWALS

  • International withdrawals are charged with a 0.09% fee and the minimum fee is $15.00.
  • Minimum amount for international withdrawal is $50.00.
  • If you are withdrawing via International Wire transfer, your funds can be converted (if you wish) to the currency you want to withdraw: GBP, AUD, CHF, YEN(¥), CAD.

WHAT IS THE WAITING TIME FOR MY BITCOIN DEPOSIT TO BE EFFECTED?

Once we have three network confirmations from our end and our manuel verification completed, we will effect your Bitcoin deposit. However, you should note that confirmation of a transaction by the blockchain network may take up to an hour. On successful processing of your BTC deposit, your funds will be added to your BTC account balance, and an email will be sent to you to inform you of the same.

I WANT TO DEPOSIT BITCOIN CASH

Follow the following steps to deposit your Bitcoin cash: • You may click here or choose DEPOSIT from the main menu. • Choose BITCOIN CASH from the options presented in the left-hand side menu. • You should see the 3* BCH address that is used in depositing Bitcoins into your Coinstockx account. • In the event where you can’t successfully send to the displayed 3* address, kindly click on the link shown under your address. This will convert your 3* address into the new Bech32 address format.

WHAT IS THE WAITING TIME FOR MY BITCOIN CASH (BCH) DEPOSIT TO BE EFFECTED?

Once we have six network confirmations from our end and our manuel verification completed, we will effect your Bitcoin deposit. However, you should note that confirmation of a transaction by the blockchain network may take up to an hour. On successful processing of your BCH deposit, your funds will be added to your BCH account balance, and an email will be sent to you to inform you of the same.

I WANT TO DEPOSIT LITECOIN

Follow the following steps to deposit your Litecoin: • You may click here or choose DEPOSIT from the main menu. • Choose LITECOIN from the options presented in the left-hand side menu. • You should see the LTC address that is used in depositing Litecoins into your Coinstockx account. Not all wallets support sending LTC to new M* LTC Multisig addresses; thus it is highly recommended that you try using one of the LTC Multisig addresses that start with 3* and is compatible. You can get this address by clicking the HERE link present on our LTC Deposit page. • You can also view the old address displayed under OLD LTC ADDRESS right under the QR code.

WHAT IS THE WAITING TIME FOR MY LITECOIN DEPOSIT TO BE EFFECTED?

Once we have six network confirmations from our end and our manuel verification completed, we will effect your Litecoin deposit. However, you should note that confirmation of a transaction by the Litecoin network may take up to an hour.

I WANT TO DEPOSIT ETHER

Follow the following steps to deposit your Ether: • You may click here or choose DEPOSIT from the main menu. • Choose ETHEREUM from the options presented in the left-hand side menu. • You should see the ETH address that is used in depositing Ether into your Coinstockx account. There is the need for you to generate your Ethereum address before you can initiate your first ETH deposit.

WHAT IS THE WAITING TIME FOR MY ETHER DEPOSIT TO BE EFFECTED?

After our manuel confirmation completed.However,the Ethereum network may take up to an hour before confirming the transaction. We require at least 12 network confirmations from our end before we can process your ETH deposit successfully. Note that all Coinstockx Ethereum transactions are generated from smart contracts. If you want to know more about Ethereum transactions, visit Ethereum transactions at Coinstockx.

I WANT TO DEPOSIT RIPPLE

Follow the following steps to deposit your XRP: • You may click here or choose DEPOSIT from the main menu. • Choose RIPPLE (XRP) from the options presented in the left-hand side menu. • You should see the XRP address that is used in depositing XRP into your Coinstockx account. • Send your XRP to the address provided. IMPORTANT: Ensure that you add your unique Destination Tag. This we enable us to add your funds to your account, as the tag is automatically added to the deposit address on the XRP deposit change. Each Coinstockx account is assigned a unique Destination Tag, which is never going to change.

WHAT IS THE TIME FRAME FOR PROCESSING XRP DEPOSIT/WITHDRAWAL?

XRP transactions, either deposits or withdrawals, should be processed within a few minutes. If it takes longer, kindly inform our support team by sending us an email via support@coinstockx.com or by opening a support ticket.

WHAT HAPPENS IF I SEND XRP TO THE IOU WALLET ADDRESS INTENDED FOR BTC AND USD?

Kindly reach us through an email via support@coinstockx.com or open a support ticket and ask for funds return. Once we get your message, we will launch an intensive investigation, and this will take time and extra efforts from our tech team. Set your mind on a processing time of several days or a few weeks before any conclusion is made.

IOU (BTC, USD) DEPOSIT?

Your Ripple IOU transaction will only be successful if the destination Ripple wallet address can trust the following address: rvYAfWj5gh67oV6fW32ZzP3Aw4Eubs59B. Also, ensure that you specify your unique destination tag each time you deposit funds into your Coinstockx account. This will enable us to add the transferred funds to your account balance. If there are issues when you try to establish a trust, kindly contact the destination’s customer service. They are in the best position to help you. Also note that your destination tag is automatically added to the deposit address on the IOU (BTC, USD) deposit page, and this destination tag remains unchanged for life for your Coinstockx account.

BANK WITHDRAWAL

You can conveniently withdraw your funds into your personal account. All you have to do is choose your preferred withdrawal method from the options presented in the side menu on our withdrawal page. Ensure that all your bank account details are entered without any error. This is to prevent any delay in processing your withdrawal. Alternatively, you may enter your bank account information here. However, note that entering the information here will only give you an auto-filled form each time you wish to make a withdrawal, instead of filling all the information all over again.

HOW LONG BEFORE MY BANK DEPOSIT IS EFFECTED?

A time frame of two to five days is required for an international bank wire transfer, while one to three business days is the time frame for SEPA transfer to reach your Coinstockx account. Please note that weekends are not inclusive. If you are initiating a SEPA deposit to be added to your USD balance, it will have to be converted first into USD, since SEPA is Euro-based. If you are transferring one of such currencies as AUD/CHF/CAD/GBP/YEN – or if you are transferring USD and wish to credit EUR balance and vice versa, the transferred funds shall be converted to USD or EUR (as applicable) using the Coinstockx’s exchange rates.

WHO PAYS THE WITHDRAWAL CHARGES?

Irrespective of which withdrawal method you opt for, a withdrawal fee is always charged from the amount you entered in the withdrawal form.

SEPA WITHDRAWALS

The charges for SEPA withdrawals is fixed at 0.90€ once your funds are converted to EUR. If you indicate that the withdrawal is deducted from EUR balance, there will be no currency conversion. You cannot withdrawal less than 10.00€ through SEPA.

INTERNATIONAL WITHDRAWALS

• The fixed charge for international withdrawals is 0.09%, and the minimum fee is $15.00 • You cannot withdrawal less than $50.00 • If you wish to withdraw through international wire transfer, your funds can be converted to the currency you want to withdraw (if you want to): GBP, AUD, CHF, YEN (¥), CAD.

I WANT TO WITHDRAW BITCOIN?

Follow the steps highlighted below to withdraw your Bitcoins: • You can click here or choose WITHDRAWAL in the main menu. • Choose BITCOIN from the options presented in the menu on the left-hand side. • Input your withdrawal address, followed by the amount of BTC you want to withdraw. • Then click on WITHDRAW. Bitcoin transactions are irreversible. Thus it is highly recommended that you verify the accuracy of the information you input before clicking on WITHDRAW. We do not charge for bitcoin withdrawals. If you wish to, you may create a label for the specified Bitcoin address. This offers more convenient withdrawals in the future.

WHAT IS THE WAITING TIME FOR A BTC WITHDRAWAL TO BE PROCESSED?

With the way we have set our fee and adjusting system, all bitcoin withdrawals will be processed as soon as possible, because they are usually added to one of the next one to three blocks. Another factor that contributes to how fast a BTC withdrawal is confirmed is the number of network confirmations needed by the receiving service.

WHAT IS THE CHARGE FOR A BITCOIN WITHDRAWAL?

We do not charge our customers for bitcoin withdrawals. Kindly visit our Fee Schedule page for more information.

HOW DO I WITHDRAW BITCOIN CASH?

Follow the steps highlighted below to withdraw your Bitcoin cash: • You can click here or choose WITHDRAWAL in the main menu. • Choose BITCOIN CASH from the options presented in the menu on the left-hand side. • Input your withdrawal address, followed by the amount of BCH you want to withdraw. • Then click on WITHDRAW. Bitcoin Cash transactions are irreversible. Thus it is highly recommended that you verify the accuracy of the information you input before clicking on WITHDRAW. We do not charge for bitcoin withdrawals. If you wish to, you may create a label for the specified Bitcoin cash address. This offers more convenient withdrawals in the future. Please note that we do not currently support Bech32 addresses at Coinstockx. If you initiate a withdrawal to a Bech32 address, we do an automatic conversion of the address to the legacy (3*) address format. Copy and paste the newly generated legacy address and then initiate your withdrawal.

WHAT IS THE WAITING TIME FOR A BITCOIN CASH WITHDRAWAL TO BE PROCESSED?

With the way we have set our fee and adjusting system, all bitcoin withdrawals will be processed as soon as possible, because they are usually added to one of the next one to three blocks. Another factor that contributes to how fast a BCH withdrawal is confirmed is the number of network confirmations needed by the receiving service.

WHAT IS THE CHARGE FOR A BITCOIN CASH WITHDRAWAL?

We do not charge our customers for bitcoin cash withdrawals. Kindly visit our Fee Schedule page for more information.

HOW DO I WITHDRAW LITECOIN?

Follow the steps highlighted below to withdraw Litecoin from your account: • You can click here or choose WITHDRAWAL in the main menu. • Choose LITECOIN from the options presented in the menu on the left-hand side. • Input your withdrawal address, followed by the amount of LCT you want to withdraw. • Then click on WITHDRAW. If you wish to, you may create a label for the specified Litecoin address. This offers more convenient withdrawals in the future.

WHAT IS THE CHARGE FOR A LITECOIN WITHDRAWAL?

We do not charge our customers for LITECOIN withdrawals. Kindly visit our Fee Schedule page for more information.

HOW DO I WITHDRAW ETH?

Follow the steps below to withdraw your ETH. • You can click here or choose WITHDRAWAL in the main menu. • Choose ETHEREUM from the options presented in the menu on the left-hand side. • Input your withdrawal address, followed by the amount of ETH you want to withdraw. • Then click on WITHDRAW. Every Ethereum transactions on the Coinstockx platform are generated from smart contracts. It is highly recommended that you contact the receiving party before initiating an Ethereum transaction to or from your Coinstockx account. If you wish to, you may create a label for the specified Ethereum address. This offers more convenient withdrawals in the future.

HOW DO I CHECK MY TRANSACTIONS?

Track all your transactions by checking under TRANSACTIONS in your Coinstockx account

CAN I WITHDRAW MY ETH TO AN ICO ADDRESS?

Kindly avoid withdrawing directly to an ICO (Initial Coin Offering) address. If you do and you have cause to ever ask for a refund, your account will not be automatically credited. Always withdraw any ICO-related Ethereum into an Ethereum private wallet first.

WHAT IS THE CHARGE FOR AN ETH WITHDRAWAL?

We do not charge our customers for Ethereum withdrawals. Kindly visit our Fee Schedule page for more information.

HOW DO I WITHDRAW MY XRP?

Follow the steps below to withdraw your XRP: • You can click here or choose WITHDRAWAL in the main menu. • Choose RIPPLE (XRP) from the options presented in the menu on the left-hand side. • Input your withdrawal address and a destination tag (if asked), followed by the amount of XRP you want to withdraw. • Then click on WITHDRAW. If you wish to, you may create a label for the specified Ripple address. This offers more convenient withdrawals in the future.

WHAT IS THE CHARGE FOR AN XRP WITHDRAWAL?

We do not charge our customers for Ripple withdrawals. Kindly visit our Fee Schedule page for more information.

RIPPLE – BTC, USD WITHDRAWALS

• All you need to do to withdraw your BTC or USD funds into your Ripple Wallet address in the form of IOUs is to visit our WITHDRAWAL page and choose the IOU (BTC, USD) from the side menu on the left-hand side. • Then input your Ripple wallet address, destination tag (if asked) as well as the amount of XRP you want to withdrawal. • Click on WITHDRAW to proceed.

HOW DO I ESTABLISH A TRUST FOR IOU?

You must ensure that the destination Ripple Wallet address trusts the following address rvYAfWj5gh67oV6fW32ZzP3Aw4Eubs59B. Otherwise, your BTC/USD transaction will not be successful. If you seek further assistance on how to establish trust, kindly contact the destination’s customer service, they are in the best position to help you from there.

WHAT IS THE CHARGE FOR AN IOU WITHDRAWAL?

A 0.20% fee, on Coinstockx’s end, applies to each IOU transfer between accounts.

I WANT TO CHANGE MY EMAIL ADDRESS

You cannot change your email address by yourself. To do this, you will have to open a support ticket containing your request or send us a mail at support@coinstockx.com.

I AM UNABLE TO GET NOTIFICATIONS FROM Coinstockx

To correct this, try either or both of the steps below: • Check your email-settings and ensure that you are not using any filter and/or security systems. Such may be blocking emails from Coinstockx. • Kindly also check your spam/junk folder, to see if those emails are lying there unread. If the problem persists, kindly open a support ticket with your request or reach our support team at support@coinstockx.com. We will be glad to help you.

I LOST MY PASSWORD/CLIENT ID. WHAT DO I DO?

• If you had misplaced or forgotten your login details, click here. • A password will be given to you, but we highly recommend that you change it into a new one as soon as possible. • Also, note that passwords are case-sensitive and be careful not to copy spaces with your password characters.

I WANT TO CHANGE MY PHONE NUMBER, HOW DO I DO THAT?

All you need to do is open a support ticket or get in touch with our support team via support@coinstockx.com.

I WANT TO CHANGE MY RESIDENTIAL ADDRESS, HOW DO I DO THAT?

Perhaps, you moved into a new residence; there is the need for you to update your account accordingly. To do this, you will need to tender a new proof of residence document. You can use one of the following for this purpose: • a bank account statement; • a utility bill (electricity, water, internet, etc.); • a government-issued document (tax statement, certificate of residency, etc.). On any of these documents, ensure that your name, issue date, and your address are clearly visible. Likewise, the document must not be older than three months. To enable us to help you with the change, kindly attach the requested document to a support ticket, or better still, contact our support team via support@coinstcockx.com